Refund policy

30-Day Return Policy

We offer a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase (your order number is sufficient).

How to Start a Return

Email us at support@robofusion.net with your order number and the reason for the return. If your return is accepted, we will send you the return shipping address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Wrong Items (DOA)

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you received the wrong item. For confirmed DOA (dead-on-arrival) products, we will offer a replacement or a full refund — including return shipping — at no cost to you.

Exchanges

The fastest way to get the item you want is to request a return for the item you have and, once accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you additionally have the right to cancel or return your order within 14 days, for any reason and without justification, under the same condition requirements above.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at support@robofusion.net.