Support

ORDERING

How do I check the status of my order?
After placing an order, a confirmation email is sent to your inbox with a link to your order page. If you don't see it, check your Spam or Junk folder. Still nothing? Contact us at support@robofusion.net and we'll sort it out promptly.

PAYMENT

What payment methods can I use?

• Credit and debit cards (Visa, Mastercard, American Express, UnionPay)
• PayPal
• Shop Pay, Apple Pay, Google Pay
• USDC

SHIPPING

Where do you ship from?
Our headquarters is in Newfoundland, Canada, and we stock inventory in both the US and Canada.

• Orders to the United States ship from our US warehouse — domestic delivery, no customs. Items not stocked in the US warehouse ship from our Canadian warehouse instead; the delivery speed shown at checkout reflects the actual origin.
• Orders to Canada ship from our Canadian warehouse via Canada Post.
• Orders to other international destinations ship from our facility in Hong Kong via registered international mail.

How much is shipping, and how long does it take?
Orders are processed within 1–2 business days. After dispatch:

• United States: FREE standard shipping on orders over $99 USD ($5.90 otherwise) — typically 2–5 business days from our US warehouse (items shipped from Canada: 3–7 business days).
• Canada: FREE shipping on all orders — typically 2–5 business days.
• International: Calculated at checkout by weight and destination — typically 7–15 business days, customs processing not included.

Need it faster? Express options (UPS / DHL / FedEx) are available on request — contact support@robofusion.net before ordering.

Will customs duties apply?

• United States: Domestic shipment from our US warehouse — no customs, no duties, no import fees.
• Canada: Domestic shipment — no extra fees.
• European Union: For orders under €150, VAT is collected at checkout — no additional fees on entry.
• Other destinations: Any applicable import duties or taxes are the responsibility of the recipient.

RETURNS & WARRANTY

Can I return my order?
Yes — we offer a 30-day return policy. You have 30 days after receiving your item to request a return; items must be unused and in their original packaging. Email support@robofusion.net with your order number to get the return address and instructions. Full details: Refund Policy.

What if my product is defective?
Beyond the 30-day return window, every product is covered by a 3-month hardware warranty: if your product experiences a hardware failure within 3 months of delivery, we will provide a free replacement. Confirmed DOA (dead-on-arrival) items are replaced or fully refunded — including return shipping — at no cost to you. Contact us with your order number and a description of the issue.

TECHNICAL SUPPORT

Do you provide technical support?
Yes. Start with our knowledge base at docs.robofusion.net — full user manuals, wiring guides, and ArduPilot / PX4 setup tutorials, written and maintained by our engineering team.

For anything the docs don't cover, email support@robofusion.net. Our support team operates on Eastern Time (Canada) and typically responds within 48 hours on business days. We also welcome suggestions, feedback, and technical discussions — we love talking tech.